Terms of Service

Attentive — our application at app.asterialabs.ai and the Attentive desktop app (together, the “Service”) — is a real-time sales guidance product: it uses knowledge you provide (documents, notes, connected tools), prepares pre-call briefs, can transcribe your sales calls with consent, and surfaces answers from your own approved content during and after calls — each answer carrying its sources. The Service is currently offered as a beta (see Section 8).

• You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account.
• Workspace admins control member access, roles, integrations, and the workspace recording policy. Actions taken by your workspace members are your responsibility.
• You must be at least 18 and using the Service for business purposes.

• Ownership. As between you and Attentive, you own all data you submit to the Service or that the Service captures or derives for you — documents, transcripts, notes, CRM data, briefs, summaries, and generated answers (“Customer Data”).
• Our license. You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, and support the Service and as described in our Privacy Policy. That’s the whole purpose; there is no other use.
• No training. We do not use Customer Data to train AI models — ours or anyone else’s. Our AI providers process it under API terms that do not permit training on it.
• Deletion. You can delete your workspace and all its data at any time from settings. See the Privacy Policy for details on retention and deletion.

The Service can capture and transcribe calls only after explicit consent steps in the app, and the default posture asks before every capture. But you are solely responsible for complying with the call-recording and wiretap laws that apply to your calls — including determining whether and how you use capture, and ensuring that all call participants whose personal data may be processed through the Service have been given adequate notice and any consent applicable law requires (many jurisdictions require all-party consent). The in-product guidance and disclosure snippets are aids, not legal advice. If a participant objects, don’t record — the Service works without capture.

You agree not to:

• record or transcribe calls without legally required consent from participants;
• upload content you have no right to use, or that is unlawful, malicious, or infringes others’ rights;
• attempt to access another customer’s workspace or probe, scan, or breach our security controls;
• reverse-engineer the Service, resell it, or build a competing product using it;
• use the Service to develop or train machine-learning models;
• interfere with the integrity or performance of the Service, or use it in violation of applicable law (including export controls and sanctions).

We may suspend access that we reasonably believe violates this section, with notice where practicable.

Attentive generates briefs, summaries, and live guidance using AI. When guidance retrieves information from your approved content, the Service can show source references and confidence signals. AI output may also be based on account history and the live conversation. In every case:

• AI output can be wrong or incomplete. Verify before you rely on it — especially commercial, legal, or contractual statements, and commitments to customers.
• You are responsible for what you say and do with the output. Generated answers are drawn from content you provided; keeping that content accurate and current is your responsibility, and the decision to repeat an answer on a call is a human judgment that stays yours.
• Output is provided as part of the Service “as is”, and is not professional, legal, or financial advice.

Connecting third-party tools (Google, Notion, HubSpot, Confluence, Salesforce, GitHub, Gong) is optional and governed by your agreements with those providers. You represent that you are authorized to connect them and to give us the access you grant. We are not responsible for third-party services, and a provider’s changes may affect or break an integration.

The Service is in beta:

• No SLA. We do not yet offer uptime or support commitments, and the Service may be unavailable, rate-limited, or changed (including features being modified or removed) without notice.
• Features may be gated, and capture allowances or limits may apply per your plan.
• We may run the Service in a closed-beta mode where access is invite-only.

We work hard to keep the Service stable — the beta label reflects the absence of contractual commitments, not a lack of care.

• Plans and prices. Paid subscription plans and their current prices are listed at asterialabs.ai/pricingand in-product. If we have agreed different fees or billing terms with you in writing (for example, during a beta or pilot), those agreed terms control, and we will give you at least 30 days’ notice before changing them.
• Payment processor. Payments are processed by Stripe; we do not receive or store your full card details, and your payment information is handled under Stripe’s own terms and privacy policy. Charges appear on your statement as ATTENTIVE BY ASTERIA.
• Auto-renewal. Paid subscriptions renew automatically each month (or year, for annual plans) at the listed price plus applicable tax until you cancel. You can cancel at any time from Manage billing in settings; cancellation takes effect at the end of the current billing period, and you keep access until then.
• No free trial. Paid plans are billed from the day you subscribe.
• 30-day money-back guarantee. If you are not satisfied, we will refund your first subscription in full if you ask within 30 days of your workspace’s first paid invoice. The guarantee applies once per workspace.
• Refunds. Beyond that guarantee, fees are non-refundable except as required by law or as expressly agreed in writing.
• Price changes. We will notify workspace admins at least 30 days before a price change takes effect; changes apply from your next renewal after the notice period.
• Taxes. Fees are exclusive of taxes; you are responsible for applicable sales, use, and similar taxes, excluding taxes on our income.
• Non-payment. If fees remain unpaid after notice and a reasonable opportunity to pay, we may downgrade the workspace to the free plan or suspend paid features until payment is made.

Each party will protect the other’s non-public information with reasonable care and use it only as needed to perform under these Terms. Customer Data is your confidential information; our security practices are described in the Privacy Policy.

• These Terms apply while you use the Service.
• You can terminate at any time by deleting your workspace (which deletes its data) and ceasing use.
• We may suspend or terminate for material breach (including acceptable-use violations and non-payment), with notice and a chance to cure where practicable, or where required by law. During the beta we may also terminate for convenience with reasonable notice.
• On termination, your right to use the Service ends. If you have not already deleted your workspace yourself, we retain workspace data for 30 days after termination so you can export it or request a copy, then delete it from our live systems as described in the Privacy Policy.
• Sections that by their nature survive (ownership, disclaimers, liability limits, governing law) survive termination.

THE SERVICE (INCLUDING ALL AI-GENERATED OUTPUT) IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR COMPLETE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA; AND (b) EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS IS LIMITED TO THE GREATER OF (i) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY AND (ii) ONE HUNDRED US DOLLARS (US $100). CLAUSE (b) DOES NOT APPLY TO YOUR PAYMENT OBLIGATIONS, YOUR INDEMNIFICATION OBLIGATIONS UNDER SECTION 14, OR EITHER PARTY’S BREACH OF SECTION 10 (CONFIDENTIALITY). THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

Nothing in these Terms limits your responsibility under Section 4 (recording consent) or Section 5 (acceptable use).

You will defend and indemnify Asteria Labs against third-party claims arising from (a) Customer Data, (b) recording or transcribing calls without legally required consent, or (c) your breach of Section 5 — provided we notify you promptly and let you control the defense.

We may update these Terms; material changes will be notified to workspace admins by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance. During the beta, Service features may change as described in Section 8.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, and the state and federal courts located in Delaware will have exclusive jurisdiction. Each party consents to personal jurisdiction and venue there.

These Terms (together with the Privacy Policy and any order form) are the entire agreement between us about the Service. A failure to enforce a provision is not a waiver of it. If a provision is found unenforceable, the rest remain in effect. You may not assign these Terms without our consent; we may assign them in a merger or acquisition. Notices go to your workspace admin email and to support@asterialabs.ai. The parties are independent contractors.

Asteria Labs, Inc.
1395 22nd Street, APT 661, San Francisco, CA 94107, United States
support@asterialabs.ai (or founders@asterialabs.ai)